Comment: I was in the library studying for finals on November 26th before the closing hours got extended to midnight. That evening I was using the computers and the library was closing at 9, but at 8:45pm the lights at the computers were all turned off and stayed off, making me feel both unsafe and apprehensive, as well making it very difficult for me to see my notes and to wrap up my studying in the next 15 minutes. I'd like to suggest turning off some of the lights, but still leaving on a few so people can see and still wrap up their work as well as be aware of their surroundings for safety.
At 8:54pm that night, a girl walked around with a horrendously disruptive cowbell announcing that "the library is now closed," and when myself and another student pointed out that the library didn't close for another 6 minutes, she spoke to her colleague behind the loans desk and then started walking around and saying "the library will close in one minute." I packed up my things because at this point I had literally been left in the dark and was having an incredibly loud bell waved at me, so there was no chance that I could finish wrapping up my exam prep. I went to the gentleman at the desk and pointed out what happened, that we were being kicked out early, and he said it was because they had to leave by 9pm. I understand that the employees shifts probably end at 9pm and they want to leave, but I should be able to stay and finish my work between 8:45-9pm because the open library hours are until 9pm. I would also like to state that the cowbell is incredibly brash and disruptive, and the constant ringing of it as the employee walks around the whole library creates the feeling that they are trying to drive out the library users. Perhaps a simple announcement could be a better method.
Thank you for taking the time to hear my feedback.
Reply: Thank you for your feedback. I am sorry that you had an unpleasant experience at our library. We are committed to providing a safe and comfortable study space for all students. The library does not have a PA system; our noisemaker and lights have served as visual and auditory signals of the library's closing time. We have heard your concerns and will make changes to our local practice. We will implement turning our lights off and on every 5 minutes starting 15 minutes prior to library closing, and will also find an alternative and less disruptive noisemaker.
Soo Oh, Loans Supervisor, Fraser Library