Piping Up: Library feedback

piping up library feedback blog

Your feedback and our replies.


Requesting a hold

Published by Dipa Barua

Q: I am a current student and need to request materials or place holds, but I do not see the request tab on my account. 

A: Our library computer system had you listed as an expired student, but I checked the registrar’s computer system and I have now updated you for Fall 2020 semester. To request items, log in to the library catalogue and search for the item and there should be a ‘Request Item’ link on the page.
 
Chuk Goodin
Supervisor, Access Services

Access to article on Project Muse

Published by Dipa Barua

Q: Unable to open article, "The Truck Driver Experience: Identifying Psychological Stressors from the Voice of the Driver", on Project Muse. SFU doesn't have permission. I need this quite urgently for my paper.

Digital copy of The Moral Background

Published by Dipa Barua

Q: The Ebook Central digital copy of Gabriel Abend's "The Moral Background: An Inquiry into the History of Business Ethics" (Princeton UP, 2014) is not working properly. It cuts off at Chapter 7 and so is missing the Conclusion, Index, Notes, etc. It's been like this for a few months. Since we're paying for it, we ought to at least get the whole thing online.

Renewing items beyond September 2020

Published by Dipa Barua

Q: What is the protocol for renewing items beyond September 2020?

A: In September, if we are still not back to regular operations, we will extend the due dates on all items that are currently checked out to January 2021.  We are not asking anyone to return items at this time and there are no fines being assessed for any materials since March 13, 2020 as part of our response to COVID-19.

Loading results on catalogue

Published by Dipa Barua

Q: It is really annoying to have to constantly click "load more results" if the list is large. Why not just bring up the whole list?

A: We are not able to accommodate your suggestion to display all of the results on a single page. The vendor for our library catalogue limits the display to 10 records per page. You can navigate through the pages more quickly by clicking on the page navigation tool on the bottom right hand corner of the results page:

Downloading PDFs from Techstreet

Published by Dipa Barua

Q: When attempting to download Risk Assessment Techniques CAN/CSA-ISO/IEC 31010-10 (2015), a pop-up appeared “failed to load”. I did troubleshoot the issue and can load any other PDF file from the library catalogue.

A: Secure PDFs from Techstreet require specific software to open. Please see the following note, which appears on the library catalogue listing page for resources in the Techstreet Standards collection:

Library catalogue access as an SFU alumna

Published by Dipa Barua

Q: How can I get full access to the online library catalogue for journal databases as an SFU alumna? I have become a health advocate and I would like to do some research. 

Course textbook donations

Published by Dipa Barua

Q: I am an undergrad, graduating student at SFU (June 2020). I have a lot of course textbooks and I was wondering whether they could be donated to the library?

A: The Library considers donations of rare or unique materials suitable for the Library's Special Collections and Rare Books Division.

Urban Geography access issue

Published by Dipa Barua

Q: After logging into the library site with my SFU credential, I cannot access this article as a paywall still exists.

A: The library only has electronic access to the journal Urban Geography starting with volume 18 in 1997. 

Streaming videos through the library

Published by Dipa Barua

Q: Is there a way to connect to any streaming video services through the library? I can't seem to find any direct links; only title searches through the catalogue.